Error Messages

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In case of an error:

  • the Error-LED lights up,
  • the screen indicates !ERR,
  • an error message is displayed.
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Note: Please write down the number of the error and talk to the company technician or call a service technician of CASSEL Messtechnik.

Error # Error Text Cause Remedy Confirmation
Error 1: Comp. Pre
  • Sensor out of the alignment.
  • Mainboard damaged.
  • Big metal object in the detector.
    • Remove big metal object in the detector
    • Contact technician
    • Turn on/off metal detector
Error 2: Comp. Fine
  • Mainboard damaged.
    • Contact technician
    • Turn on/off metal detector
Error 3: Signal Clip
  • Signal permanently too high for one minute.
    • Use other products
    • Contact technician
    • Confirm with OK
    • Restart teach process
Error 4: Reject
  • Reject device has been triggered but the reject sensor did not detect the rejection.
    • Confirm with OK and repeat test
    • Contact technician
    • Confirm with OK
Error 5: PVS Test Elapsed
  • Performance validation test not done within preset period of time.
    • Confirm with OK and repeat test
    • Confirm with OK
    • Error reappears, if period of time has expired and the PVS test was unsuccessful
Error 6: Bin Full
  • The bin is full or a product blocks the sensor.
    • Empty bin
    • Contact technician
    • Confirm with OK
    • Error message reappears after 30 seconds, if bin still full
Error 7: Low Air
  • Air pressure monitor signals low pressure.
    • Check air pressure supply
    • Contact technician
    • Error cannot be confirmed manually.
    • Error message is reset automatically if air pressure is ok.
Error 9: Keyboard
  • Key is jammed.
    • Contact technician
    • Confirm with OK
    • Error message appears until keyboard is replaced
Error 10: Memory
  • Memory problem, parameters can not be saved
    • Turn on/off metal detector
    • Contact technician
    • Confirm with OK
    • Error message appears until memory is replaced
Error 12: Check Belt
  • Conveyor belt should run but does not.
    • Contact technician
    • Push Start belt button
Error 13: Output Wiring
  • Overload protection for outputs is triggered.
    • Contact technician
    • Turn on/off metal detector
Error 14: Receiver Clipping
  • Receiver receives a signal that is too large.
    • Contact technician
Error 15: Transmitter Overload
  • Transmitter ciruit at mainboard is overloaded and shut down.
    • Check FREQUENCY 1[Hz] – FREQUENCY 4[Hz] und FF BOARD REV.
    • Contact technician
    • Confirm with OK
Error 16: Transmitter Voltage
  • Transmitter circuit at mainboard outputs wrong voltage.
    • Check FREQUENCY 1[Hz] – FREQUENCY 4[Hz] und FF BOARD REV.
    • Contact technician
    • Confirm with OK
Error 17: Booster Error
  • The external booster (optional device) signals an error, sometimes due to overheat.
    • Clean fan filter
    • Contact technician
    • Confirm with OK
    • Turn on/off metal detector
Error 18: Mat Height Input
  • Cable is interrupted or not connected
    • Check cable Connection
    • Confirm with OK
    • Turn on/off metal detector
Error 19: Autospeed Input
  • Cable is interrupted or not connected
    • Check cable Connection
    • Confirm with OK
    • Turn on/off metal detector
Error 20: License expires

License for the metal detector has expired. Contact Cassel and indicate the 8-digit code to obtain full license.

Follow these instructions: HowTo: License Code
Error 21: Blockage Digital Input ‘blockage’ for additional light sensor to detect jamming of products on conveyor.
‘Error 21 Blockage’ is generated if the light sensor is blocked permanently for more than 10 seconds.
The error resets automatically if the light sensor is free for more than 3 seconds.
Error 22: Bin Door Digital input ‘bin door’ to check if the bin door is open for more than 5 minutes, if yes generate ERROR 22 ‘Bin Door’.
Error 23: Photo Sensor

Red error 23 message:

See here for more information:
HowTo Error 23 photo sensor

 

Yellow warning message:

A yellow warning ‘Check photo sensor’ is raised if:
METAL CONTACT = push1 or push2.
A metal detection occurs without that the photo beam got interrupted.
Check the photo sensor function. Led goes off upon interruption?
Check the setting of METAL-PHOTO.
Error 24: No SharkNet Parameter REPORT MENU→ERROR NO SHARKNET=no/yes that generates ERROR 24: NO SHARKNET if the connection to the Sharknet PC is lost for more than 120 seconds (default=no).
ERROR 24 is reset automatically if the Sharknet connection is available again.
Error 25: Too many rejects Flap protection for GF Systems to detect and avoid too frequent flap operations (>15 operations per minute).
Error 25 ‘Too many rejects’ which auto-resets after 30 minutes (for 1 Minute if error condition persists).
Error 26: Sensor Cable Break Sensor coil cables are broken or not properly connected to the control box electronics (mainboard).
Error 27: Temp. Sensor Cable Break
 Sensor heads with temperatur based phase drift correction: temperatur sensor cable is broken or not properly connected.
Error 28: Set DELAY mm > xxx

This warning/error detects when the distance between metal detector and pusher is to short for the inspected product lengths. 

Note: ERROR 28 can be disabled/enabled in FACTORY MENU>UTILITIES>SIGNAL ROUTING>ERROR 28: DELAY = on/off

See also
HowTo Error 28 Set DELAY mm > xxx
Error 29: Emergency Stop

Refer to IN/OUT MENU, input ‘e-stop’:

HIGH: sets OUTPUT start conveyor to low. Conveyor start is prohibited
Sets ERROR 29: emergency stop.
Sets OUTPUT error. Set OUTPUT MD inactive to inactive.
 
LOW: Resets ERROR 29 emergency stop
Conveyor can be started as normal

Since version 1.51f01
Error 30: Detector Clipping

Signal amplitude from the receiver coil is very much too large. The large signal must occur for a longer time. The time depends on the conveyor speed and is how long it takes for the product to move approx 64x of the tunnel height or width (whateveer is the smaller dim).

 

Reasons for error 30:
Large metal remains inside the metal detector, or very nearby.
Wrong settings, e.g. frequency, balance, attenuation
Strong EMI noise, e.g. from VFD driven motors
Hardware problem, e.g. sensor link cable with unstable contact

Recommendation: Contact Cassel service for solving error 30.

since version 1.51f12: Error 30 is available

Auto Reset for error 30:
since version 1.52c33: Error 30 resets itself, see
HowTo Error 30 Reset